Refund policy

Return & Refund Policy

Wood and Water Herbal Enhancement

We stand behind our formulas and want you to order with confidence. If something isn't right, we'll make it right.

30-day returns

You have 30 days after receiving your order to request a return. Because our products are ingestible supplements, we can accept returns of unopened bottles with the safety seal intact, in their original packaging, with your receipt or proof of purchase.

To start a return, email us at contact@woodandwaterherbs.com and we'll send you return instructions. Please don't ship anything back before requesting a return — packages sent without an approved return can't be accepted. Customers are responsible for return shipping costs.

Damaged, defective, or wrong items

Inspect your order when it arrives. If a bottle arrives damaged, defective, or you received the wrong item, contact us right away with a photo and your order number — we'll replace it or refund you in full, including for opened products. You will never pay return shipping for our mistake.

Non-returnable items

For safety reasons, we cannot restock or resell opened supplements, so opened bottles are not returnable except when damaged, defective, or incorrectly shipped. Sale items and gift cards are also non-returnable.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued automatically to your original payment method within 10 business days. Banks and card issuers may need additional time to post the refund. If more than 15 business days have passed since approval, contact us at contact@woodandwaterherbs.com.